Privacy Policy

Effective date: September 14th, 2026

Grey Spaces ("we," "us," or "our") operates https://greyspaces.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or interact with our services, including dining, reservations, events, retail, and marketing communications.

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

1. Information We Collect

We may collect information about you in several ways, including:
 

Information you provide directly

  • Contact details such as your name, email address, phone number, and mailing address
  • Reservation, waitlist, or event registration information
  • Account or profile information if you create an account with us
  • Payment and billing information processed by our payment providers
  • Communications you send to us, including feedback, inquiries, and support requests
  • Marketing preferences and newsletter sign-up information
     

Information collected automatically

  • Device and browser information (IP address, browser type, operating system)
  • Usage data such as pages viewed, links clicked, and time spent on the Site
  • Location information derived from your IP address or device settings, where permitted
  • Cookies, pixels, and similar tracking technologies (see Section 6)
     

Information from third parties

  • Reservation, ticketing, or hospitality platforms we integrate with
  • Payment processors and fraud-prevention services
  • Analytics, advertising, and email marketing providers
  • Social media platforms if you interact with our profiles or use social login features
     

2. How We Use Your Information

We may use the information we collect to:

  • Provide, operate, and improve the Site and our services
  • Process reservations, orders, payments, and customer support requests
  • Send transactional messages such as confirmations and service updates
  • Send marketing communications where permitted by law and your preferences
  • Personalize content, offers, and user experience
  • Monitor, analyze, and improve Site performance and security
  • Detect, prevent, and address fraud, abuse, or technical issues
  • Comply with legal obligations and enforce our terms and policies
     

3. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area or the United Kingdom, we process personal data on one or more of the following bases: performance of a contract, legitimate interests, compliance with legal obligations, and consent where required.
 

4. How We Share Information

We may share information with:

  • Service providers that help us operate the Site and our business (hosting, analytics, email, payments, reservations)
  • Professional advisors such as lawyers, accountants, and insurers
  • Affiliates and hospitality partners within the Grey Spaces group, where applicable
  • Law enforcement, regulators, or other parties when required by law or to protect rights and safety
  • A successor entity in connection with a merger, acquisition, or asset sale

We do not sell your personal information for monetary consideration.
 

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Retention periods may vary based on the type of data and our legal, accounting, or operational requirements.
 

6. Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, understand Site usage, and support marketing and analytics. You can control cookies through your browser settings. Disabling cookies may affect certain Site features.

Types of cookies we may use include:

  • Essential cookies required for Site functionality and security
  • Analytics cookies that help us understand how visitors use the Site
  • Marketing cookies used to deliver relevant advertising and measure campaign performance
     

7. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to receive a portable copy of your data. You may also have the right to withdraw consent where processing is based on consent, and to opt out of certain targeted advertising or sales/sharing of personal information where applicable.

To exercise your rights, contact us at info@greyspaces.com. We may need to verify your identity before responding. You may also lodge a complaint with your local data protection authority.
 

8. Email and SMS Marketing

If you subscribe to our marketing communications, you may unsubscribe at any time using the link in our emails or by contacting us at info@greyspaces.com. Message and data rates may apply to SMS communications where offered.
 

9. Third-Party Links and Services

The Site may contain links to third-party websites or services (for example, reservation platforms, social media, or payment processors). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
 

10. Children's Privacy

The Site is not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take appropriate steps to delete it.
 

11. International Transfers

If you access the Site from outside the country where our servers or service providers are located, your information may be transferred to, stored in, or processed in other countries with different data protection laws. Where required, we implement appropriate safeguards for such transfers.
 

12. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
 

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the Site after changes become effective constitutes acceptance of the updated policy.
 

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:
 

Grey Spaces
Website: greyspaces.com
Email: info@greyspaces.com
Privacy inquiries: info@greyspaces.com
Mailing address: {mailing_address}

Last updated: 2026
 

Privacy Policy

Grey Spaces respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains the types of information we may collect when you visit our websites, make a reservation, submit an enquiry, sign up for communications or otherwise interact with us online.

Information We Collect

We may collect information that you provide directly to us, including your name, email address, telephone number, reservation details and any information you choose to include when contacting us.

We may also automatically collect certain information about how you use our websites, including your IP address, browser type, device information, pages visited and general website activity.

How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and requests
• Manage or facilitate reservations
• Provide information about our restaurants, events and services
• Send marketing communications where you have chosen to receive them
• Improve our websites and guest experience
• Understand how visitors use our websites
• Maintain the security and functionality of our digital services
• Comply with applicable legal obligations

Reservations and Third Party Services

Our websites may connect to third party services for reservations, payments, maps, email communications, analytics or other functionality.

When you interact with these services, your information may also be processed according to the privacy policies of those third parties.

Cookies and Analytics

We may use cookies and similar technologies to help our websites function, understand website traffic and improve the user experience.

Some cookies may be provided by third party analytics or service providers. You can control or disable cookies through your browser settings, although doing so may affect certain website functionality.

Marketing Communications

If you choose to receive news, updates or marketing communications from us, we may use your contact information to send these communications.

You can unsubscribe at any time by following the unsubscribe instructions included in our emails.

How We Share Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate our websites and provide our services, including reservation platforms, website hosting providers, analytics services and email or marketing platforms.

We may also disclose information where required by law or where necessary to protect our rights, guests or business.

Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of or deletion of information we hold about you.

You may contact us to make a privacy-related request.

Third Party Links

Our websites may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our websites, services or legal requirements.

Any updates will be posted on this page with a revised effective date.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the contact information provided on this website.

Last updated: August 2026